Refund Policy

Refund Eligibility:

1. Cancellation within 30 Days: Customers are entitled to a full refund if they cancel their subscription within 30 days of the initial purchase date.
2. Service Disruption: In the event of a significant service disruption or prolonged outage preventing customers from accessing our platform, refunds may be issued on a case-by-case basis.
3. Technical Issues: Should you encounter technical difficulties or errors significantly impeding the functionality of our service, and we are unable to rectify them within a reasonable timeframe, you may qualify for a refund.
4. Dissatisfaction: While our goal is to exceed customer expectations, if you are dissatisfied with our service for any reason, please contact us to discuss your concerns. Each case will be evaluated individually to determine refund eligibility.

Refund Process:

1. Contact Support: To request a refund, kindly email our customer support team at sales@witlly.com within the eligible refund period.
2. Provide Details: In your refund request, include your account information, purchase details, and reasons for the refund request. This information will facilitate efficient processing.
3. Evaluation: Our team will review your refund request to confirm compliance with our eligibility criteria. Additional information or clarification may be requested if necessary.
4. Refund Issuance: Approved refund requests will be processed promptly, with refunds issued using the original payment method.

Non-Refundable Cases:

1. Customized Solutions: Services involving customization or bespoke solutions provided as part of your subscription are non-refundable.
2. Third-Party Services: Fees for third-party services integrated with our platform are subject to the refund policies of the respective service providers.
3. API Token Usage: Witlly utilizes API tokens from third-party services. If a user consumes more than 10% of the tokens provided in their chosen plan, payments become non-refundable. Conversely, if the user consumes less than 10% of the usage plan, we deduct the reduced usage cost from the refund payment.

Policy Updates: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will take effect immediately upon posting on our website. Please review this policy periodically for updates.

Contact Us: Should you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at sales@witlly.com. Our dedicated customer support team is here to assist you and address any issues you may encounter.

Thank you for choosing Witlly. We appreciate your trust in us and remain committed to providing you with outstanding service and support.